La' Wig

Yes, you can use heat styling tools on your wig, such as a hot comb, flat iron, or curling iron. However, it's recommended to use heat styling tools sparingly to prolong the longevity of your wig. Excessive heat styling can cause damage over time. If you do use heat styling tools, ensure they are set to the appropriate temperature and always use a heat protectant spray to minimize potential damage.

No, as it's made from human hair, it will move, especially in the wind. You'll find that you can run your fingers through it for a more natural feel. If you prefer no movement, you can use extra hold hairspray, although keep in mind, it will need to be washed out to restyle the wig.

No, we do not customize wig sizes. We have standardized our sizing options to include XS, S, M, and L to better accommodate our clients. See our measurement guide here

Unfortunately, no. We're an international wig company, and while every client matters to us, we must ensure that each one receives proper attention and care. Please note, orders may arrive earlier than estimated.

If you are not satisfied with your wig upon delivery, please notify us within 24 hours. Our small team works tirelessly on multiple wigs each day, so we enforce this strict policy starting the moment your wig is delivered. After the 24 hour period, clients must arrange for color, cut, and styling with their local stylist.

Plan for an additional 2 weeks - 2 months for adjustments if needed. We're committed to meeting your expectations.

Color Disclaimer: Please be aware that the color of your unit may vary. Despite our efforts to provide accurate images of each unit, please note that phones and computer screens may not accurately represent colors. Please visit our YouTube channel here for videos that provide more visuals of color options available for the wig you have selected.

It's recommended to wash it no more than 2-3 times a month to maintain its quality and longevity. However, you can wash when needed.

Proper care is essential for maintaining the longevity and quality of your wig. We recommend gentle washing with shampoo and conditioner of your choice, avoiding heat styling tools daily, and storing your wig when not in use. See our care page here

Mannequins used for design may not perfectly match your head shape. Some adjustments may be required with the hooks within the wig. A wig grip with a clear center could help. You can purchase this item on Amazon.

Your wig, being 100% human hair, should not tangle or mat. However, like natural hair, it requires regular combing. To prevent tangling and matting of your wig, it's best to comb it with a paddle brush or wide-tooth comb before and after wearing it. Additionally, if you don't wear your wig frequently or only for special occasions, it's advisable to comb it periodically throughout the month to maintain its smoothness and prevent tangling.

When you're not wearing your wig, it's best to store it on a wig stand or mannequin head to help maintain its shape and prevent tangling. If you don't have this, a plastic shoe like container works. Make sure the wig is placed in a cool, dry place away from direct sunlight, heat sources, children, and animals. Avoid storing it in areas where it can be easily crushed or damaged. If the wig has styling products applied, such as hairspray, allow it to dry completely before storing to prevent any sticky residue buildup.

Yes, you can customize your perfect wig in just 8 simple steps! Click here. Before we ship, you'll have the opportunity to approve your wig through detailed photos and videos we send. We ask that you respond within 24 hours to ensure timely shipping. If you need changes after this time, additional charges may apply. Once approved, the wig will be shipped. If any adjustments are required post-delivery, you may return the wig, but please note it will re-enter our color schedule, which may take time. Additionally, any post-purchase corrections will incur costs for both the correction service and shipping to and from La' Wig, to be covered by the client. Please do not ship wig till payment for correction services are made. To ensure the best result, we recommend sending a picture of your desired hair look to help us match your vision as closely as possible.

Yes, you can exchange your wig for a different color. Please contact La' Wig via email or phone to discuss the exchange before shipping the wig back to us. If the new color is significantly different, it will re-enter our creation or color schedule, which may take some time. For quicker results, you might consider visiting your local stylist, as our wigs are made from 100% human hair and can often be adjusted more swiftly.

Please note that the cost of communication, shipping, and delivery for any adjustments will be the client’s responsibility.

We appreciate your understanding and are here to help ensure you love your wig!

Yes, we ship our products all over the globe.

If you’re unsure whether we can ship to your location, please email us with your country, city, and zip code for confirmation before making a purchase.

Patience is key as we work to create your wig. Each element, from hair cutting to crafting the wig cap, styling, and coloring, are meticulously handmade for every client. If an error occurs, we restart the process. While we aim to provide a similar replacement, if unavailable, again, we begin anew. Patience is crucial throughout this detailed process. Please note, orders and adjustment may arrive earlier than estimated.

Unfortunately, we do not accept insurance for wigs. However, we provide a detailed PDF invoice with a $0 balance via email, which you can present to your insurance provider for reimbursement. Before purchasing your wig online, we highly recommend requesting a wig quote. Then you will contact your insurance company to determine their coverage. This will help you understand how much you will pay out of pocket.

Yes, we offer financing options to help make your wig purchase more affordable with Shop Pay only. Shop Pay offers financing options for customers making purchases. This can provide more flexibility and affordability for customers when purchasing wigs from our company. See your options at checkout. All questions about financing happens with Shop Pay and not La' Wig.