For more detailed answers or if your question wasn't covered, please don't hesitate to contact us.
About Our Wigs
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We offer full lace wigs with an open faux scalp that covers the entire wig for a seamless, natural look. Full lace wigs take minimum 7 weeks to develop. Our second option is frontal wigs, featuring an open faux scalp from ear to ear and extending from the forehead to the middle of the head.
When shopping our pre-designed wigs online, please note that all of them are half weft wigs (frontal). If you find a wig you love but prefer it in a full lace glue-less style, keep in mind that this customization comes with an additional cost ranging from $300 to $700, depending on the length.
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Absolutely! In-stock wigs ship within 0-2 days. Start shopping now here!
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Yes, our wigs are made with human hair.
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A wig grip is needed with our wigs. You can purchase this from Amazon. This is highly recommended for half weft wig types (frontal wigs). Full lace glue-less wigs stay on like a hat. But depending on your face shape, weight loss, current natural hair underneath, a wig grip would be substantial.
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With proper care, your wig can last a minimum of two years. To ensure longevity, we recommend a few essential practices. Always comb your wig when not in use, wash and condition with cool water, and let it air dry. Use heat sparingly and avoid drastic color changes, such as going from jet black to platinum. Store your wig in a space protected from chemicals, pets, children, and hazardous materials. For styling and maintenance, we advise visiting your local stylist to keep your wig looking its best.
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Yes, you can. We recommend pinning your hair back into a ponytail or using a wig cap to keep it secure. However, some clients choose to wear their wigs with their natural hair out as well. Feel free to choose the method that works best for you. This client here is wearing her wig without properly tucking in her natural hair.
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Yes, we create custom wigs! To get started, please follow our 8 simple steps for ordering online here. For the best results, following your purchase, email us a picture of your desired look. Our skilled stylist, based at a premier salon in River Oaks, Houston, TX, will do her utmost to achieve the look you envision.
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When selecting a wig, consider your lifestyle and beauty goals. For example, if you’re managing children at home or undergoing chemotherapy, a short, easy-to-maintain style might be ideal. If you want to maintain a look similar to your natural hair, choose a wig that matches your hair length and color. For any adjustments, your hairstylist can easily customize our wigs to suit your needs.
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We encourage you to visit your hairstylist to customize the cut and style to your liking. The style you see online is not fixed—feel free to adjust it as you see fit. For those in Houston, TX, you can visit our stylist for this service by scheduling an appointment directly. Please note that our Dallas, TX location serves as a showroom only, and we no longer offer cutting and styling services there.
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Yes, you can swim in your wig, but we recommend light swimming, such as in a lap pool or while socializing. We do not advise jumping into the water from a boat or diving. You can also sleep in your wig, but avoid rough play to prevent damage. Please note that chemicals in pools and hot tubs may alter the color of your wig. For added security, consider using a wig grip or Ghost Bond glue during these activities.
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At this time, no.
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Please handle your high-quality wig with care. Avoid exposing it to extreme heat regularly and refrain from excessive coloring. Store your wig in a safe place away from children, chemicals, and pets. Wash your wig as needed, but we recommend no more than 2-3 times a month. Avoid tight hairstyles and minimize the use of hairpins that could damage the lace. See our care page here
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Yes, you can use heat styling tools on your wig, such as a hot comb, flat iron, or curling iron. However, it's recommended to use heat styling tools sparingly to prolong the longevity of your wig. Excessive heat styling can cause damage over time. If you do use heat styling tools, ensure they are set to the appropriate temperature and always use a heat protectant spray to minimize potential damage.
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No, as it's made from human hair, it will move, especially in the wind. You'll find that you can run your fingers through it for a more natural feel. If you prefer no movement, you can use extra hold hairspray, although keep in mind, it will need to be washed out to restyle the wig.
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No, we do not customize wig sizes. We have standardized our sizing options to include XS, S, M, and L to better accommodate our clients. See our measurement guide here
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Unfortunately, no. We're an international wig company, and while every client matters to us, we must ensure that each one receives proper attention and care. Please note, orders may arrive earlier than estimated.
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If you are not satisfied with your wig upon delivery, please notify us within 24 hours. Our small team works tirelessly on multiple wigs each day, so we enforce this strict policy starting the moment your wig is delivered. After the 24 hour period, clients must arrange for color, cut, and styling with their local stylist.
Plan for an additional 2 weeks - 2 months for adjustments if needed. We're committed to meeting your expectations.
Color Disclaimer: Please be aware that the color of your unit may vary. Despite our efforts to provide accurate images of each unit, please note that phones and computer screens may not accurately represent colors. Please visit our YouTube channel here for videos that provide more visuals of color options available for the wig you have selected.
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It's recommended to wash it no more than 2-3 times a month to maintain its quality and longevity. However, you can wash when needed.
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Proper care is essential for maintaining the longevity and quality of your wig. We recommend gentle washing with shampoo and conditioner of your choice, avoiding heat styling tools daily, and storing your wig when not in use. See our care page here
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Mannequins used for design may not perfectly match your head shape. Some adjustments may be required with the hooks within the wig. A wig grip with a clear center could help. You can purchase this item on Amazon.
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Your wig, being 100% human hair, should not tangle or mat. However, like natural hair, it requires regular combing. To prevent tangling and matting of your wig, it's best to comb it with a paddle brush or wide-tooth comb before and after wearing it. Additionally, if you don't wear your wig frequently or only for special occasions, it's advisable to comb it periodically throughout the month to maintain its smoothness and prevent tangling.
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When you're not wearing your wig, it's best to store it on a wig stand or mannequin head to help maintain its shape and prevent tangling. If you don't have this, a plastic shoe like container works. Make sure the wig is placed in a cool, dry place away from direct sunlight, heat sources, children, and animals. Avoid storing it in areas where it can be easily crushed or damaged. If the wig has styling products applied, such as hairspray, allow it to dry completely before storing to prevent any sticky residue buildup.
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Yes, you can customize your perfect wig in just 8 simple steps! Click here. Before we ship, you'll have the opportunity to approve your wig through detailed photos and videos we send. We ask that you respond within 24 hours to ensure timely shipping. If you need changes after this time, additional charges may apply. Once approved, the wig will be shipped. If any adjustments are required post-delivery, you may return the wig, but please note it will re-enter our color schedule, which may take time. Additionally, any post-purchase corrections will incur costs for both the correction service and shipping to and from La' Wig, to be covered by the client. Please do not ship wig till payment for correction services are made. To ensure the best result, we recommend sending a picture of your desired hair look to help us match your vision as closely as possible.
Returns & Refunds
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Due to the custom nature of our products, we are unable to offer refunds.
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No. We recommend selecting the size that best matches your scalp measurements. Our most popular choices are the S and M sizes. For assistance, refer to the sizing guide here.
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No. Exchanges for color variations are not available. If you’re looking for a new hue, consider shopping for a different wig or visiting your local stylist for a touch-up.
For those who wish to have the color updated by our expert colorist, please reach out to her directly to schedule an appointment. She is located in Houston, TX, and her services are available by appointment only. If traveling is not an option, you’ll need to ship your wig, ensuring insurance and signature confirmation for added security. Clients are responsible for coordinating the pickup with the carrier as she will not make a drop off's to the carrier to ship. Please note that La' Wig does not oversee or manage the recoloring process after the 24 hour window.
We provide her contact information exclusively to our paid clients. Please reach out to us for further assistance.
Shipping & Delivery
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Our wigs typically ship within 0-5 weeks, though we ask for up to 2 months for delivery, particularly for full lace, glue-less wigs. Half weft wigs (frontal wigs) ship faster but require the purchase of a wig grip from Amazon for optimal wear. In-stock wigs usually ship within 1-2 business days. All orders are shipped via FedEx, with signature confirmation required upon delivery.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Shipping is not free. Please refer to the checkout page for pricing details.
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Yes, we do ship internationally. However, please note that FedEx may not deliver to certain countries or cities, and there could be delays due to logistics. These factors are beyond La' Wig’s control. We recommend checking with FedEx to confirm if they ship to your specific location from Texas, USA.
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FedEx may not deliver to certain countries or cities, and there could be delays due to logistics. These factors are beyond La' Wig’s control. We recommend checking with FedEx to confirm if they ship to your specific location from Texas, USA.
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Patience is key as we work to create your wig. Each element, from hair cutting to crafting the wig cap, styling, and coloring, are meticulously handmade for every client. If an error occurs, we restart the process. While we aim to provide a similar replacement, if unavailable, again, we begin anew. Patience is crucial throughout this detailed process. Please note, orders and adjustment may arrive earlier than estimated.
Payments & Safety
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express. We do not accept PayPal, checks, CashApp, Venmo, Zelle, or cash.
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Unfortunately, we do not accept insurance for wigs. However, we provide a detailed PDF invoice with a $0 balance via email, which you can present to your insurance provider for reimbursement. Before purchasing your wig online, we highly recommend requesting a wig quote. Then you will contact your insurance company to determine their coverage. This will help you understand how much you will pay out of pocket.
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Yes, we offer financing options to help make your wig purchase more affordable with Shop Pay only. Shop Pay offers financing options for customers making purchases. This can provide more flexibility and affordability for customers when purchasing wigs from our company. See your options at checkout. All questions about financing happens with Shop Pay and not La' Wig.