For more detailed answers or if your question wasn't covered, please don't hesitate to contact us.
About Our Wigs
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We offer glueless full lace wigs that can be parted anywhere on the scalp, revealing a natural-looking faux scalp. Envision putting on your wig like a hat that fits like a glove—no gel, glue, or tape required.
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Our hair is 100% human and sourced from the Scandinavian region and Central America by trade, allowing for re-coloring and styling. Each strand of hair undergoes meticulous inspection to ensure it is free from chemicals and is in its natural state before we cut for your wig.
Please note: For any color changes, we recommend consulting a professional stylist.
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As of July 21, 2024, our glueless full lace designs have returned and do not require wig grips, glue, or tape. Please note that in-stock wigs may still feature wefts in the back until current inventory is depleted.
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With proper care, your La' Wig can last over 2 years when worn everyday.
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Yes, you can. We recommend pinning your hair back into a ponytail or using a wig cap to keep it secure. However, some clients choose to wear their wigs with their natural hair out as well. Feel free to choose the method that works best for you.
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Wigs are sold as-is. For any alterations, we recommend taking your wig to your hairstylist, who can cut, color, and style it just like natural hair. Please note that La' Wig is not responsible for any issues that may arise with your hairstylist. While you have the option to work with our stylist in Houston, TX, coordinating this is the client's responsibility.
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When selecting a wig, consider your lifestyle and beauty goals. For example, if you’re managing children at home or undergoing chemotherapy, a short, easy-to-maintain style might be ideal. If you want to maintain a look similar to your natural hair, choose a wig that matches your hair length and color. For any adjustments, your hairstylist can easily customize our wigs to suit your needs.
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We encourage you to visit your hairstylist to customize the cut and style to your liking. The style you see online is not fixed—feel free to adjust it as you see fit. For those in Houston, TX, you can visit our stylist for this service by scheduling an appointment directly. Please note that our Dallas, TX location serves as a showroom only, and we no longer offer cutting and styling services there.
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Yes, you can swim in your wig, but we recommend light swimming, such as in a lap pool or while socializing. We do not advise jumping into the water from a boat or diving. You can also sleep in your wig, but avoid rough play to prevent damage. Please note that chemicals in pools and hot tubs may alter the color of your wig. For added security, consider using a wig grip or Ghost Bond glue during these activities.
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At this time, no.
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Please handle your high-quality wig with care. Avoid exposing it to extreme heat regularly and refrain from excessive coloring. Store your wig in a safe place away from children, chemicals, and pets. Wash your wig as needed, but we recommend no more than 2-3 times a month. Avoid tight hairstyles and minimize the use of hairpins that could damage the lace. See our care page here
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Our dedicated staff, many of whom are cancer survivors, assemble the wigs with care and commitment to quality.
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Yes, you can use heat styling tools on your wig, such as a hot comb, flat iron, or curling iron. However, it's recommended to use heat styling tools sparingly to prolong the longevity of your wig. Excessive heat styling can cause damage over time. If you do use heat styling tools, ensure they are set to the appropriate temperature and always use a heat protectant spray to minimize potential damage.
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No, as it's made from human hair, it will move, especially in the wind. You'll find that you can run your fingers through it for a more natural feel. If you prefer no movement, you can use extra hold hairspray, although keep in mind, it will need to be washed out to restyle the wig.
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No, we do not customize wig sizes. We have standardized our sizing options to include XS, S, M, and L to better accommodate our clients. See our measurement guide here
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Unfortunately, no. We're an international wig company, and while every client matters to us, we must ensure that each one receives proper attention and care. Please note, orders may arrive earlier than estimated.
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If you are not satisfied with your wig upon delivery, please notify us within 24 hours. Our small team works tirelessly on multiple wigs each day, so we enforce this strict policy starting the moment your wig is delivered. After the 24 hour period, clients must arrange for color, cut, and styling with their local stylist.
Plan for an additional 2 weeks - 2 months for adjustments if needed. We're committed to meeting your expectations.
Color Disclaimer: Please be aware that the color of your unit may vary. Despite our efforts to provide accurate images of each unit, please note that phones and computer screens may not accurately represent colors. Please visit our YouTube channel here for videos that provide more visuals of color options available for the wig you have selected.
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It's recommended to wash it no more than 2-3 times a month to maintain its quality and longevity. However, you can wash when needed.
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Proper care is essential for maintaining the longevity and quality of your wig. We recommend gentle washing with shampoo and conditioner of your choice, avoiding heat styling tools daily, and storing your wig when not in use. See our care page here
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Mannequins used for design may not perfectly match your head shape. Some adjustments may be required with the hooks within the wig. A wig grip with a clear center could help. You can purchase this item on Amazon.
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Your wig, being 100% human hair, should not tangle or mat. However, like natural hair, it requires regular combing. To prevent tangling and matting of your wig, it's best to comb it with a paddle brush or wide-tooth comb before and after wearing it. Additionally, if you don't wear your wig frequently or only for special occasions, it's advisable to comb it periodically throughout the month to maintain its smoothness and prevent tangling.
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When you're not wearing your wig, it's best to store it on a wig stand or mannequin head to help maintain its shape and prevent tangling. If you don't have this, a plastic shoe like container works. Make sure the wig is placed in a cool, dry place away from direct sunlight, heat sources, children, and animals. Avoid storing it in areas where it can be easily crushed or damaged. If the wig has styling products applied, such as hairspray, allow it to dry completely before storing to prevent any sticky residue buildup.
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Wigs are sold as-is both online and in-store. Clients can restyle and part their wigs as desired. For any adjustments, please take your wig to your local stylist.
About Our Online Store
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We’ve made the transition to an exclusively online shopping experience to better serve our clients around the world. Shopping online allows us to offer the same high-quality wigs with the convenience of browsing and customizing your order from the comfort of your home. Plus, our detailed guides and personalized support ensure you get the perfect fit and style, just as you would in-store.
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No. We are now online only. All online orders will be shipped directly to clients.
Payments & Safety
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express. We do not accept PayPal.
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Unfortunately, we do not accept insurance for wigs. However, we provide a detailed PDF invoice with a $0 balance via email, which you can present to your insurance provider for reimbursement. Before requesting an appointment or purchasing your wig online, we highly recommend requesting a wig quote. Then you will contact your insurance company to determine their coverage. This will help you understand how much you may need to pay out of pocket.
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Yes, we offer financing options to help make your wig purchase more affordable with Shop Pay only. Shop Pay offers financing options for customers making purchases. This can provide more flexibility and affordability for customers when purchasing wigs from our company. See your options at checkout. All questions about financing happens with Shop Pay and not La' Wig.
Shipping & Delivery
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Wigs are shipped within 0-5 weeks of purchase. In-stock items typically ship within 1-2 business days. We use FedEx for delivery, with a signature required upon receipt.
We use minimal packaging materials to ensure prompt delivery.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Shipping is not free. Please refer to the checkout page for pricing details.
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Yes, we ship our products all over the globe.
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If you’re unsure whether we can ship to your location, please email us with your country, city, and zip code for confirmation before making a purchase.
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Patience is key as we work to create your wig. Each element, from hair cutting to crafting the wig cap, styling, and coloring, are meticulously handmade for every client. If an error occurs, we restart the process. While we aim to provide a similar replacement, if unavailable, again, we begin anew. Patience is crucial throughout this detailed process. Please note, orders and adjustment may arrive earlier than estimated.
Returns & Refunds
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Due to the custom nature of our products, we are unable to offer refunds. However, we provide our clients with the option to exchange their wig for another. Any price difference will be credited to your account as store credit. Please note, the exchange process will restart the delivery timeline, and you may experience a wait time of 0-5 weeks for your new La' Wig.
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Yes, you may exchange your wig for a different size. Please note that the exchange process will restart the production timeline, and you may experience a wait time of up to 0-5 weeks before receiving your new La' Wig. Additionally, any price difference for the wig cap will need to be paid, or if applicable, the difference will be credited to your account.
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We understand that finding the perfect color is crucial for a great look and personal satisfaction. Since our wigs are made from 100% human hair, any local hairstylist should be able to adjust the color to better match your skin tone and personality. We recommend visiting your stylist for any necessary color updates.
If you need a referral to our recommended stylist or salon, feel free to reach out to us via email. Please note that the cost of communication, shipping, and delivery for any adjustments will be the client’s responsibility.
We appreciate your understanding and are here to help ensure you love your wig!