Crafting Perfection,
Selecting Your Wig:
Clients can browse our collection of pre-designed wigs or create their own custom masterpiece. Please note, 'pre-designed' refers to our curated styles and does not indicate immediate availability in stock.
Sourcing the Finest Hair:
We meticulously source the hair texture and length required for your order, a process that typically spans 1-2 weeks to ensure the highest quality hairs are selected with care.
Constructing the Foundation:
The foundation, or cap, of your wig is then crafted, ranging from XS to L. This foundation is designed to complement your skin tone, available in white, tan, or brown. The process of securing the hair onto the foundation may take up to 2 weeks, depending on hair density and hair availability. In rare instances, should additional sourcing be required, we will notify you promptly with an updated timeline.
Color, Cut, and Style:
Our skilled hairstylist Cecelia begins the final stages of bringing your wig to life, including color, cut, and styling. This phase can take an additional 1-2 weeks, dependent on our current color schedule. Rest assured, every detail is crafted with precision to achieve the desired look.
For pre-designed wigs, this timeline is often shorter as our most popular styles are produced on a continuous basis, ensuring quicker turnaround times. This is why estimated delivery times are often earlier than anticipated on our website.
Approval and Final Touches:
Once your wig is complete, we will send detailed photos and videos via email for your approval, ensuring every detail meets your expectations before shipping. *Clients have 24 hours to approve their wig(s) once photos and videos are sent.
A Commitment to Quality
We source our blonde hair from a pristine region of Scandinavia and our brunette hair is from rich Central America. While external factors such as weather conditions, flight delays, high order volumes, and unforeseen circumstances may occasionally impact timelines, our team is committed to meeting the highest standards and keeping our targets on track.
Planning Ahead for Perfection
We kindly ask our clients to allow flexibility with delivery times and avoid setting hard deadlines. For those preparing for special events, we recommend ordering your custom wig well in advance—several months ahead—ensuring you have the perfect piece for your special day.
Approval Policy and Additional Costs
If we don’t receive feedback within this window, your wig will be shipped as is. Any requested changes must be made within the 24-hour approval period. Requests after this timeframe will restart the production timeline, any significant color, cut, style costs will be the clients responsibility. Shipping costs to and from our stylist will be the client’s responsibility. Payment for both will be required before we proceed with shipping.